Shipping and delivery

1. Delivery

MALA CHETTY offers free shipment on all products and to all countries that can be selected when choosing the shipping address.

We will deliver Products using a nominated courier of our choice (“Standard Courier”). Specific delivery details will be confirmed at the time you order.

We will deliver to your indicated address. The buyer bears the responsibility for the correct input of the delivery address; in case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, MALA CHETTY cannot be held responsible for the (partial) loss of the shipment. In case MALA CHETTY needs additional information regarding a delivery address, the buyer may be approached by MALA CHETTY in order to provide additional information. A delay in the delivery may occur in case additional information regarding the delivery address is needed

  • If you place your order by 3pm Monday to Thursday, you will receive your Products within the next 2-3 working days (UK & Europe) and 2-7 working days (USA & Worldwide).
  • Any orders placed on Friday before 3pm will be delivered from the following Monday.
  • Any orders placed after 3pm on Friday and during the weekend will be delivered from the following Tuesday.
  • Please note we do not deliver on National Holidays and your order will be delivered 2 working days later.
  • A tracking link will be sent to you once your order reaches our courier, for you to be able to follow it all the way to your front door.


2. Delays

MALA CHETTY will use all reasonable efforts to deliver the order within the expected delivery terms to the delivery address.

All courier delivery services are subject to stock, courier area, availability and demand. Delivery times are merely an estimate and cannot be guaranteed.

Neither MALA CHETTY nor our nominated carrier shall be liable for any delay or failure to deliver the Products within the estimated time frame and you will not be able to claim compensation for Products delivered outside the estimated delivery time due to delays. 


3. Tracking

If you wish to track your parcel, please refer to the email you were sent containing your tracking number. Please check your Order receipt for tracking information for specific delivery details. A signature will be required on receipt.


4. International shipments

When ordering from MALA CHETTY you are considered the “importer of record”. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws, incurred costs you may be subject to pay and/or for any delay due to Products being held at customs.


5. Transfer of title

Risk of title passes when we receive payment in full and the risk of loss and damage of the Products passes to you on the date and time of delivery of the Products.


6. Shipping costs en methods

The delivery time depends on the country, as well as the location. An order that is shipped to a rural location may take longer than an order that is shipped to a City. The expected delivery time in working days, as mentioned in the advertisement of the product, differs per shipping country. In the tracking info, that you receive as soon as the parcel will leave the MALA CHETTY warehouse, an indicated delivery time is shown.

Europe (EU): Delivery within 2-3 working days from dispatch (Transit times dependent on destination).

Europe (NON-EU): 2-5 working days from dispatch (Transit times dependent on destination).

USA & Canada: Delivery within 2-5 working days from dispatch (Transit times dependent on destination).

The rest of the world: Delivery within 3-9 working days (Transit times dependent on destination).

International shipping charges do not include taxes or duties; these are you (the customer’s) full responsibility.


7. Refused shipments

If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to our UK address. This amount will be deducted from your merchandise refund